FAQs

 

Frequently Asked Questions (FAQs)

1. Orders & Shipping

Q1: Where do you ship to?
A: We currently ship to Canada and the United States. For other regions, please contact our support team for assistance.

Q2: How long does shipping take?
A:

    • Standard Shipping: 3-7 business days.
    • Expedited Shipping: 1-3 business days (available at checkout).
    • Orders are processed within 1-2 business days, and you will receive a tracking number once your order has shipped.

Q3: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor your delivery status. If you did not receive tracking details, please email us at daynnightlife@gmail.com.

Q4: What happens if my order is lost or delayed?
A: If your package is lost or significantly delayed, please contact our support team. We will work with the carrier to resolve the issue promptly.

2. Returns & Refunds

Q5: What is your return policy?
A: We offer a 7-day return window. Items must be unused, unopened, and in their original packaging. Final sale items are not eligible for returns. For full details, visit our Return Policy.

Q6: How do I initiate a return?
A: To start a return:

    1. Email us at daynnightlife@gmail.com with your order number and reason for return.
    2. Securely pack the item in its original packaging.
    3. Use the return label we provide. A $3.99 return shipping fee will be deducted from your refund.

Q7: Are there any fees for returns?
A: Yes:

    • A $3.99 return shipping fee applies to all returns.
    • A 10% restocking fee will also be deducted to cover handling and inspection costs.

Q8: When will I receive my refund?
A: Refunds will be processed within 7 business days after we receive and inspect your return. The amount will be refunded to the original payment method, minus applicable fees.

Q9: What if I receive a damaged or incorrect item?
A: Please contact us at daynnightlife@gmail.com within 48 hours of receiving your item. We will arrange a free replacement or full refund, including shipping costs.

3. Product Information

Q10: Are your products guaranteed?
A: Yes, all of our products are carefully inspected for quality. If you are not satisfied, you can return the product in line with our return policy.

Q11: How are the products packaged?
A: Our products are securely and environmentally packaged to ensure they arrive in perfect condition.

Q12: Do products come with usage instructions?
A: Yes, detailed usage instructions are included with each product, and you can also find this information on the product page.

4. Payments & Order Changes

Q13: Can I modify or cancel my order?
A: Once an order is confirmed, it is processed quickly to ensure fast delivery. We cannot guarantee changes or cancellations, but please contact us immediately for assistance.

Q14: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options.

Q15: Are taxes included in the price?
A: Taxes are calculated and displayed at checkout based on your location.

5. Other Questions

Q16: How can I contact customer support?
A: You can reach us through:

Q17: Is my personal information safe?
A: Yes, we take data protection seriously. Your personal information is encrypted and securely stored. For details, visit our Privacy Policy.